Jimit Shah | 05-Feb-2011 16:48:15 IST
Great step to improve security but it will slow down transaction...
Dr. Uday | 05-Feb-2011 16:52:09 IST
Anyway, it is only for safety of end users.
Hariom Chaudhary | 15-Feb-2011 11:30:20 IST
Can any one please let me know if there are charges for generating OTP. I called HSBC customer care today and they told that there are 500 rs. charge for getting OTP and I've to write an application and I've to visit the nearest branch.
Can some one help me please if this is a legal practice.
Jimit Shah | 15-Feb-2011 11:42:08 IST
There should not be charges for such things as HDFC & Citi are providing facility by SMS also.
Sometime Call Center guys don't have much details on such new things or it may be some misunderstanding.
Hariom Chaudhary | 15-Feb-2011 13:50:02 IST
Thanks for the information Jimit. I called once again to HSBC customer care and the executive confirmed that OTP can be generated online without any charges. There is no SMS service as on date. The OTP is valid for 6 hrs/1 transaction.
Dr.Murmu | 03-Mar-2011 22:26:39 IST
Well to get the OTP the sms is charged Rs 3. I think that is pretty rediculous. It even so happened that the Otp did not work
dhaval | 12-Mar-2011 14:24:44 IST
Once again customers are being looted by mobile operators. Most banks require customer to send a sms to a specific number to obtain OTP number. Mobile operators are charging customers heavily about 5 rupees to send such sms to specific number.
This is totally unfair to charge this much amount just to receive OTP number. Banks should provide customers numbers on which sms charge is normal(50p to 1rupee) per sms.
I believe obtaining OTP should be free of charge. Few banks also allow generating OTP on their websites.
Darshan Dhawan | 16-Apr-2011 19:55:09 IST
Their is NO PROPER WRITTEN COMMUNICATION REGARDING THE PROCEDURE OF 'ONE TIME PIN' GENERATION through SMS from the banks to their clients for all transactions through the IVR system.The banks must facilitate such procedures well in advance before implementation for the convenience of their clients.
Darshan Dhawan | 16-Apr-2011 20:06:08 IST
THE 'OTP' GENERATION SHOULD NOT COST ANYTHING TO THE CUSTOMERS.IF THE CUSTMER HAS TO SHELL-OUT RS 5/- OR RS 3/- FOR EVERY SMS TO SPECIAL NUMBERS FOR GENERATION OF 'ONE TIME PIN',THEN ITS A LOOT ONLY. THE RESERVE BANK OF INDIA SHOULD COME INTO ACTION AND SAFE GUARD THE INTERESTS OF THE CUSTOMERS.
N. Varada Rajan | 04-May-2011 21:33:44 IST
In the name of so-called security, credit/debit card online transanctions are being made more and more difficult and complicated discouraging sizeable population from using the credit/debit card. For example booking with IRCTC is already time consuming and complicated and the OTP requirement becomes disgusting. Using CITIBANK cards is the most discouraging of all the banks.
Vivek | 03-Sep-2011 13:35:52 IST
I wasted Rs. 13 trying generating one OTP and still I did not get any sms. This is crazy. Customer care & ivr tells me to try after 2 hrs again.. SMS Rs. 3 per sms. and IVR is Rs. 2 per min. I have a TATA SBI card. So frustrating this whole process is.
ismail | 11-Oct-2011 21:14:48 IST
citi bank otp space last 4 digits of cc number and send it to 52484
tata card otp space last 4 digits of cc number send it to 5676791
icici card iotp space last 4 digits of cc number send it to 5676766 or go to www.3dsecure.icicibank.com
hdfc card pwd space last 4 digits of cc number send it to 5676712
sbi card otp space last 4 digits of cc number send it to 5676791
Use 5676712 if 9717465555 not working for HDFC.
Chandni Priya | 31-Jan-2012 10:52:18 IST
may i know the steps involved in receiving OTP sms
Jaydeep | 27-Jun-2012 14:19:32 IST
very good infomation with call to borring customer care.